Terms and conditions
1. Object
1.1 These General Conditions, updated in November 2020, are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Online Store Service of Pessoa da Vinha LDA, headquartered at Rua de Santa Maria 80, 6000-178 Castelo Branco, under the unique registration and identification number of a legal person 509 976 727, with a share capital of € 5,000.00 (euros), hereinafter referred to as Pessoa da Vinha.
1.2 The purchase of any product in the Pessoa da Vinha online store implies the acceptance of these General Conditions of sale online.
1.3 Any and all alcoholic beverages available for sale in the Pessoa da Vinha online store can only be purchased by people who are of legal age to do so, in their country of residence.
2. Product, Price and Content Information
2.1 Pessoa da Vinha reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.
2.2 The images that illustrate each product on this website may differ from the product subsequently delivered, subject to these same products also being out of stock.
2.3 Despite the efforts of Pessoa da Vinha, some products may have an inaccurate price, which is why the team checks prices whenever processing orders. Consequently, the prices presented on this website are purely indicative and do not constitute a contractual proposal. If the effective price of the product is lower than the advertised price, Pessoa da Vinha will refund the difference. If the price is higher, Pessoa da Vinha will inform the customer of such situation by email and await his decision to accept the new price or cancel the order within 15 days from the date the email was sent.
2.4 Under Portuguese law, all prices shown on the website include the respective VAT rates in force, unless otherwise stated. Only and only for resale professionals, the values presented on the website do not include VAT, the information “Without VAT” being written always visible and next to the price.
2.5 The promotions published in the online store may not be applicable to the local store: PESSOA WINE SPOT, Rua do Relógio 28-30, 6000-195 Castelo Branco.
3. Order and Payment
3.1 After confirming the order on the website by the user, an email will be sent to the contact address registered in the same by the customer at the time of formalization, with all details about delivery, billing, payment information, products and values. Pessoa da Vinha suggests to all customers the confirmation of the details of the same. If the customer does not receive the order confirmation email, he is asked to contact the Vineyard Person through email loja@pessoawines.com so that this notification is sent again to the customer’s email address.
3.2 If any of the details placed by the customer in the order are wrong and/ or the customer wants to change some information, as long as the order has not yet been shipped, the customer is asked to contact him via email loja@pessoawines.com as soon as possible so that the change requested by the customer is made internally. Changes to the details of orders already shipped will have to be analyzed by the Pessoa da Vinha team so that, together with the customer, a more appropriate solution can be found.
3.3 All orders in Pessoa da Vinha will only be processed after the payment is received. The formalization of the order alone does not constitute a reservation of the products.
3.4 If an order cannot be fulfilled in part or in full, the customer will be immediately contacted by Pessoa da Vinha in order to find the most suitable solution.
3.5 All orders placed on the website have a maximum payment period of 15 days. After this period, the order will be automatically canceled.
3.6 Orders may be canceled when expressly requested by the customer via email loja@pessoawines.com, before shipments of orders. After confirming the shipment of the order, the customer is asked to contact Pessoa da Vinha so that, together with him, he finds the most appropriate solution.
3.7 Through the Pessoa da Vinha online store, payments for services provided by our partner Easypay are accepted.
3.8 The order status in Pessoa da Vinha is comprised of 4 phases: Pending, In Processing, On Hold and Completed.
Pending – Waits for the payment to enter the Pessoa da Vinha system ;
In Processing – Phase in which the payment has already been received, and the order is in processing and in packaging/ preparation;
On Hold – Awaits additional confirmation from the customer to proceed with the order. Exceptional stage.
Finished – The order has already been shipped/ shipped.
3.9 Payments are received in euros, regardless of the currency in which the transaction is made, the conversion rates for payments made in other currencies must be borne by the customer.
3.10 Our customer service department may, in some cases, request documents in order to proceed with the order processing.
4. Shipping costs
4.1 In addition to the prices shown on the products, the respective shipping costs are added to each order, which are calculated based on the sum of two factors: the cost of packaging and the cost of transport. The cost of packaging for each bottle is 2 € (euros). The shipping cost depends on the weight of the order and the respective delivery destination. This shipping cost can be simulated inside the shopping cart with the desired products added and filling all the requested fields of the simulator. The total postage will also be automatically calculated when placing your order in the Online Store. Please note that the factors in this calculation may vary and change without prior notice.
5. Shipments and Deliveries / Pick-up at the PESSOA WINE SPOT Physical Store
5.1 For orders to be sent to the requested address, the shipping option must be chosen – National Shipping (in the case of Portugal) and International Shipping (in the case of other countries outside Portugal).
5.2 In general, after dispatch, an order in the online store takes time to be delivered:
72 hours in mainland Portugal;
Between 5 to 9 working days in Madeira and Azores Islands;
About 4 working days in Peninsular Spain;
About 6 working days in the rest of Europe;
Approximately 7 to 15 business days in the rest of the world.
5.3 After the orders are dispatched, the information for monitoring the shipment will be available on the account of the customers who have placed the order with registration and a notification is also sent via email with the information on the link for monitoring the shipment for all registered and non-registered customers. registered. If for any reason the customer does not receive the shipping confirmation, he should contact Pessoa da Vinha through the email loja@pessoawines.com so that all available information about the order’s dispatch will be sent again.
5.4 After the shipment notification, customers must follow the shipping status through the link provided by Pessoa da Vinha, so that they are aware of the state of evolution until the time of delivery of the order, since the Pessoa da Vinha does not notify each change in the shipping status.
5.5 All products sent by Pessoa da Vinha must be checked upon delivery. If the customer finds that the order is damaged, he must immediately return it to the transport company, duly justify the reason for the return on the carrier’s delivery note and immediately notify Pessoa da Vinha through the email loja@pessoawines.com .
5.6 If, after delivery, the customer finds that any of the items is not in conformity, he is asked to immediately contact Pessoa da Vinha via email loja@pessoawines.com indicating the order number or the number of the document that accompanied the order, attaching images of the packaging as it was received and of all the items, so that the occurrence investigation process can be opened internally and the situation can be solved with the greatest possible as soon as possible.
5.7 Pessoa da Vinha is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages. It is the customers’ responsibility to seize the respective orders, as well as to pay customs fees, if any. In case of return of the products, Pessoa da Vinha will refund only the respective amount for these same products. In case of doubts, the customer may contact Pessoa da Vinha before ordering.
5.8 Pessoa da Vinha has contracted services with specialized carriers for the purposes of deliveries in Portugal, Europe and most countries in the world. Every effort is made to comply with the shipping and delivery deadlines, however it should be noted that the possible delays in deliveries may be alien to Pessoa da Vinha, and it is not possible, in these cases, to guarantee exact delivery times.
5.9 Most deliveries are made during business hours on working days to the shipping address indicated by the customer when submitting the order.
5.10 In the event of an unsuccessful delivery attempt by the transport company due to absence, a transit notice is always left in the customer’s mailbox with the carrier’s instructions. Depending on the service and the carrier, orders must be collected at the location indicated by the same in the passage notice, or the indications requested in the same notice must be followed.
5.11 If for any reason the customer cannot receive the order or pick it up at the location indicated by the carrier, the customer is asked to contact Pessoa da Vinha so that together they can find the most appropriate solution.
5.12 Before submitting the order, if the customer wants to pick it up at our physical store in Castelo Branco, he must select the ”Pickup at Store” shipping option – the PESSOA WINE SPOT store will be automatically assumed.
You will only be authorized to collect the order from the person whose name is described on the order form, unless the person in advance communicates to Pessoa da Vinha that another person (identifying the name) will collect the order.
In-store pick-up orders may take 1 business day to be processed, all customers are notified via email when they are available to be collected.
When going to the physical facilities of Pessoa da Vinha, the customer must accompany the order confirmation / number, ensuring that he has received our order confirmation notification available for collection, and thus avoid unnecessary travel.
6. Right to Terminate Contracts
6.1 Pessoa da Vinha recognizes to all its customers the right to terminate the contracts they enter into, allowing them to return, within 14 (fourteen) days, of the products purchased under the terms of Decree-Law no. 143 / 2001 and Decree-Law 82/2008 of 20/05.
6.2 For exchanges or returns, the customer is requested to contact Pessoa da Vinha through the email loja@pessoawines.com indicating the order number or the accompanying document, taking into account the conditions described below in the following topics:
In order to return the order, the product must be in perfect condition, and if applicable with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.
Defective products and wrong shipments will be allowed to be returned, Pessoa da Vinha being responsible for shipping and collection costs whenever the customer communicates this circumstance within 14 (fourteen) days from the date of receipt of the product. .
Once the goods are received at our facilities and after validating their status accordingly, the value will be refunded according to the method of payment made by the customer, or another solution previously agreed with the customer.
6.3 Pessoa da Vinha assumes responsibility for defects of origin or raw material of the purchased product and, if confirmed by the Pessoa da Vinha specialist team, the product will be exchanged or returned without any cost to the customer. client.
6.4 Pessoa da Vinha will not accept the return of the product after being used, or if it has been altered or modified.
6.5 Pessoa da Vinha is not responsible for deficiencies resulting from incorrect use, negligence, poor storage conditions or causes of force majeure.
7. Applicable Law
7.1 All purchases made on the Pessoa da Vinha website are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions of Sale Online will be submitted to the competent Portuguese Court.
7.2 If the client is outside of mainland Portugal, Pessoa da Vinha informs that any judicial process must be opened exclusively in Portuguese Courts.
7.3 Under the terms and for the purposes of the provisions of art. 18 of Law no. 144/2015, of 8 September, it is hereby informed that the available ADR entity is the CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo :
Rua D. Afonso Henriques, 1
4700-030 Braga
Tel. 253 619 107
Email: geral@cniacc.pt
www.cniacc.pt
Personal and telephone opening hours
Monday to Friday
9 am to 4 pm
These general online sales conditions can be changed without prior notice, and must therefore be consulted before placing any order.
